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National Express Group plc
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Company Information
Address: Mill Lane
Digbeth
Birmingham
B5 6DD
Index: To continue showing the FTSE index and sector information we need a license from FTSE International Limited. Will anyone sponsor us to return this data to the site.
Tel: +44 (0)8450 130130 Sector:
Fax: +44 (0)121 666 6498
E-Mail: info@nationalexpress.com Epic:
Secretary: Michael Hampson    
Registrar: Equiniti Ltd Updated: 29/11/2012

News from RSS Feed

Tue, 16 Sep 2014

c2c offers cash back to customers

National Express train operator c2c is offering cash back to passengers as an apology for delays caused on the line last week.

All monthly and annual season ticket holders will be able to claim the equivalent of a day’s fare in cash – up to £20 for those making the longest journeys – after repeated signal failures caused delays last week. Passengers with daily and weekly tickets automatically qualify for a similar refund.

To receive their money, customers simply need to register online for a personalised letter with details of how much they will receive. They then exchange this letter for their money at any c2c ticket office.

c2c Managing Director Julian Drury said: “Our service fell well below the standards passengers expect from c2c last week, and together with Network Rail we are sorry for the unacceptable delays they suffered. While we can’t give people their time back from these frustrating delays, we can offer them cash instead. I hope this helps show our customers how sorry we are.”

Passengers can register up until Tuesday 14 October to claim their money back online by clicking here.

This offer is in addition to the existing compensation regime that exists under c2c’s Passenger Charter.

Company Overview

National Express Group is a leading transport provider delivering services in the UK, North America and Spain. Every year more than 650 million journeys are made on our buses, trains, light rail services and coaches.

 
Annual Reports
Description Report Date Published Current  
bullet point Annual Report 2011 in PDF 31/12/2011 29/02/2012 No  
bullet point Annual Report 2010 in PDF 31/12/2010 24/02/2011 No  
bullet point Annual Report 2009 in PDF 31/12/2009 25/02/2010 No  
bullet point Annual Report 2008 in PDF 31/12/2008 26/02/2009 No  
bullet point Annual Report 2007 in PDF 31/12/2007 28/02/2008 No  
bullet point Annual Report 2006 in PDF 31/12/2006 1/03/2007 No  
bullet point Annual Report 2005 in PDF 21/12/2005 9/03/2006 No  
bullet point Annual Report 2004 in PDF (1.28Mb) 31/12/2004 24/02/2005 No  
bullet point Annual Report 2003 in PDF (0.49Mb) 31/12/2003 26/02/2004 No  
bullet point Annual Report 2002 in PDF (2.37Mb) 31/12/2002 13/03/2003 No  
bullet point Annual Report 2001 in PDF (2.78Mb) 31/12/2001 20/03/2002 No  
bullet point Annual Report 2000 in PDF (1.81Mb) 31/12/2000 20/03/2001 No  
bullet point Annual Report in PDF 27/02/2014 Yes  
 
Interim Reports
Description Report Date Published Current  
bullet point Interim Results 2013 in PDF 30/06/2013 24/07/2013 Yes  
bullet point Interim Results 2012 in PDF 30/06/2012 26/07/2012 No  
bullet point Interim Results 2011 in PDF 30/06/2011 28/07/2011 No  
bullet point Interim Results 2010 in PDF 30/06/2010 29/07/2010 No  
bullet point Interim Results 2009 in PDF 30/06/2009 30/07/2009 No  
bullet point Interim Results 2008 in PDF 30/06/2008 31/07/2008 No  
bullet point Interim Results 2007 in PDF 30/06/2007 26/07/2007 No  
bullet point Interim Results 2006 in PDF 30/06/2006 28/09/2006 No  
bullet point Interim Results 2005 in PDF (0.67Mb) 30/06/2005 28/07/2005 No  
bullet point Interim Results 2004 in PDF (0.21Mb) 30/06/2004 29/07/2004 No  
bullet point Interim Results 2003 in PDF (0.26Mb) 30/06/2003 11/09/2003 No  
bullet point Interim Results 2002 in PDF (0.6Mb) 30/06/2002 17/09/2002 No  
 
Other Links
Description
bullet point Home
bullet point Site Map
bullet point Investor Relations
bullet point Events Calendar
bullet point Results Index
bullet point Press Releases
bullet point Presentations
bullet point Contacts
bullet point RSS News Feed
       
Dividend History
Type Payment Date Dividend
Final 23/05/2014 6.75 p
Interim 21/09/2012 3 p
Final 6/05/2012 6.5 p
Final 13/05/2011 6 p
Interim 25/09/2009 0 p
Final 3/07/2009 10 p
Interim 26/09/2008 12.72 p
Final 9/05/2008 26.4 p
Interim 28/09/2007 11.56 p
Final 4/05/2007 24 p
Interim 20/10/2006 10.75 p
Final 26/05/2006 22.5 p
Interim 7/10/2005 10 p
Final 6/05/2005 20.65 p
Interim 1/10/2004 9.35 p
Final 7/05/2004 17.5 p
Interim 17/10/2003 8.5 p
Final 16/05/2003 16.4 p
Interim 18/10/2002 8.1 p
Final 3/05/2002 14.7 p
Interim 19/10/2001 7.3 p
Final 4/05/2001 14.2 p
Interim 27/10/2000 6.5 p
Final 5/05/2000 12.45 p
Interim 22/10/1999 5.75 p
     
Future Events
Event Date

Quarterly Results 23/10/2014

News from RSS Feed

Tue, 16 Sep 2014

c2c offers cash back to customers

National Express train operator c2c is offering cash back to passengers as an apology for delays caused on the line last week.

All monthly and annual season ticket holders will be able to claim the equivalent of a day’s fare in cash – up to £20 for those making the longest journeys – after repeated signal failures caused delays last week. Passengers with daily and weekly tickets automatically qualify for a similar refund.

To receive their money, customers simply need to register online for a personalised letter with details of how much they will receive. They then exchange this letter for their money at any c2c ticket office.

c2c Managing Director Julian Drury said: “Our service fell well below the standards passengers expect from c2c last week, and together with Network Rail we are sorry for the unacceptable delays they suffered. While we can’t give people their time back from these frustrating delays, we can offer them cash instead. I hope this helps show our customers how sorry we are.”

Passengers can register up until Tuesday 14 October to claim their money back online by clicking here.

This offer is in addition to the existing compensation regime that exists under c2c’s Passenger Charter.

Mon, 15 Sep 2014

Bus safety on the agenda at Safe Taysiders

National Express Dundee is putting safety at the top of the agenda for the city’s young people. The bus operator has just finished three weeks of communicating the safe travel message to hundreds of 10 and 11 year olds throughout the city at the annual Safe Taysiders event. 

Co-ordinated by Dundee’s Community Safety Partnership, the event aims to deliver key safety messages to every Primary Seven child in Dundee through a series of interactive workshops and presentations by various organisations. A total of 1,460 pupils attended the event, receiving information on issues such as safe travel, stranger danger, fire safety and the internet.  

Tony Dallison, Head of Service Delivery for National Express Dundee, spoke to the young people about the effects of anti-social behaviour on other passengers and the dangers of acts such as throwing stones at vehicles: 

“It’s important for these kids, who are just about to move on to secondary school and travel more independently, to understand the dangers of this sort of anti-social behaviour. We take safety extremely seriously and we’re committed to communicating that effectively to our youngest passengers.  

“Safe Taysiders is an excellent event and National Express Dundee is really proud to have been a part of it this year.”

Tue, 09 Sep 2014

Historic partnership will help keep Britain’s roads moving

National Express and the Highways Agency have made history with a ground breaking pledge to pool expertise to the benefit of millions of road-users nationwide.    

The coach operator, which is the largest in the UK and operates 18 million journeys a year, has today (Tuesday 9 September) become the first commercial organisation of its kind to sign a formal agreement with The Highways Agency - the Department for Transport executive agency responsible for overseeing and maintaining England’s motorways and A roads. 

Dean Finch, National Express Group Chief Executive was joined by Highways Agency Chief Executive Graham Dalton today to launch the agreement at London’s Victoria Coach Station – the busiest coach terminal in the UK. 

The agreement, a formal commitment to work collaboratively, is the first of its kind and marks the start of accelerated partnership working between the organisations to improve the experience of road users. 

Its timing is significant, coming as the Highways Agency transitions into a Government-owned company with a renewed focused on the needs of road users. 

Highways Agency Chief Executive Graham Dalton said: 

“As we move towards becoming a government owned company it is important that we provide an even greater focus on our customers and how they make use of our roads in a variety of ways. 

“Today’s announcement with National Express demonstrates we are taking road users’ different needs seriously by sharing and receiving information to  help us improve journeys for the better.” 

The agreement is also seen as a prime example of how National Express, which is estimated to have covered a billion miles since its formation in 1972, is engaging with stakeholders at the highest levels to drive improvements for its passengers and excellence in passenger transport. 

In practice the agreement will herald:

  • Faster information sharing where incidents occur, enabling National Express to add to knowledge of the issue and support The Highways Agency to deal with it as effectively and quickly as possible
  • Earlier notification of incidents so National Express can react more readily to divert coaches and keep them on track as necessary
  • Increasingly agile responses by National Express by improved forward planning around road works and improvements
  • Pooled expertise National Express will share its forty-plus years’ experience to help identify where the Highways Agency could focus attention to improve journey times for coach passengers   

National Express Group Chief Executive Dean Finch said: “National Express continually strives for excellence across all our operations and working in partnership with The Highways Agency will enable us to deliver a better service for the millions of customers who use our coaches every year, as well as supporting road users generally. We have an unrivalled expertise in passenger transport and believe this offers unique insight that can be harnessed to the benefit of road users across the UK.”

Mon, 08 Sep 2014

National Express shows city its true colours

National Express has helped Birmingham reveal its true colours this weekend by getting involved in a unique street art festival.

As part of the City of Colours street art festival on Saturday (6 September), artist N4T4 spray painted a giant 30ft tall mural on a wall of the Digbeth-based coach station customer car park.

The mural was one of several outdoor art galleries that were painted live during the festival, and was supported by National Express as part of its Youth Promise. The Youth Promise is a package of commitments to young people in work, life and education and includes a commitment to showcase youth talent.

The UK’s largest coach operator was also the official travel provider for the festival and street artists taking part in the festival were offered free travel to and from Birmingham.

The Custard Factory in Digbeth served as the main location for the festival that that saw break dancing, DJs, live illustration battles, beat box battles, B-Boys, Graffiti, dance and music workshops all take place.

National Express UK Coach Managing Director Tom Stables said:

“Birmingham is a great and vibrant city and its streets offer the perfect canvas to showcase the talent and skills of our young people. 

“Under the Youth Promise, National Express has committed to supporting young people through apprenticeships, partnerships and travel initiatives.”

City of Colours organiser and Street Artist Becci Wright said: "This year's festival was a smash-hit success with so many talented street artists displaying their work.

“We'd like to thanks National Express for their support which helped to make the whole event go so well."

To for more information or to book a coach visit www.nationalexpress.com 

Fri, 05 Sep 2014

Free seaside special for 650 Barking and Dagenham residents

National Express train operator c2c recently organised a free outing for 650 members of the Reede Road Tenants and Residents’ Association, based in Barking and Dagenham.

The annual event, now in its fourth year, took the group on a specially chartered c2c train from East London to Southend Central, where families enjoyed an afternoon shopping, playing on the beach and visiting the fun park.

c2c’s Station Manager Julie Davis said: “It was a pleasure to organise this special train for the residents of Barking and Dagenham. The trip has now become an annual tradition and we’re keen to support the excellent work of the Reede Road Tenants and Residents’ Association.”

“We know how popular a day trip to the seaside is for families and they all seemed really excited. It was great to see the kids having a super day out!”

This latest specially chartered train is one of several trips organised by train operator c2c in recent months for local community organisations. Earlier in August, c2c also ran a free private train for the Tilbury Forum.

Fri, 05 Sep 2014

Call centre has its cake…and eats it

National Express’s customer contact centre is celebrating after helping its millionth customer in a year and being shortlisted for a top national award for being one of the best places to work in the UK.

As it took the millionth call, it was revealed the UK’s largest coach operator’s contact centre was shortlisted for the prestigious national Contact Centre Association Excellence awards in two categories.

Going head to head with other top companies, National Express was nominated for a customer service team of the year award and a great place to work award.

In celebration of the nominations the national coach operator created a special phone cake for staff at the 24/7 contact centre to enjoy.

Based at National Express’s head office in Birmingham Coach Station, the contact centre is one of the biggest in the region, employing a team of nearly 200 staff.

The centre is the front line in terms of dealing with customers’ issues including: queries, bookings, complaints and sales.

Customers have a huge range of ways of getting in touch with the centre including: email, text, live chat, social media, phone and even hand written letters.

As well as calls the contact centre has handled nearly 230,000 other types of communication so far this year. 

Meanwhile customers have given the centre a 94 per cent satisfaction rating in a post call survey. 

National Express UK Coach Customer Experience Director Karen Beasley said: “It’s fantastic to see our contact centre being nominated not once but twice for this highly prized award.

“We’ve worked very hard to make the contact centre a great place for staff to work, and in return they have delivered great results. These nominations just underline the hard work, skill and dedication of our staff.

She added: “Customers are at the heart of all we do so it’s absolutely vital that we have a high performing contact centre to make sure all journeys go as smoothly as possible”.

Award winners will be announced on the 26 November at the National Museum of Scotland in Edinburgh in front of more than 700 guests.

Thu, 04 Sep 2014

Driver to walk bus route in memory of colleague

Up to 50 National Express West Midlands drivers will be walking the 17 bus route on Sunday 7 September to raise funds for Marie Curie Cancer Care in memory of their colleague Paul Fieldhouse.

Paul, who drove the 17 route and worked on the local buses for over 20 years, passed away in March this year following a battle with cancer. 

Members of Paul’s family will also join his colleagues on the walk which starts at the route’s Tile Cross terminus at 10:00am, before walking through Yardley and Bordesley to Birmingham city centre.

John Batchelor, from National Express West Midlands and friend of Paul’s said:

“It is great that so many drivers are giving up their Sunday to come and walk this route in Paul’s memory.  Paul meant a lot to everyone at National Express West Midlands, he was a great guy to work with and an even better friend.  Any money we raise is going straight to Marie Curie Cancer Care and we urge anyone in the area who wants to help raise money for this great charity to come and join us on the route.”

Thu, 04 Sep 2014

Special buses welcome Sky Blues home

National Express Coventry is running a dedicated 101 route between Coventry’s Pool Meadow bus station and the RICOH arena on Friday (5 Sept) for the Sky Blues’ first game back.

The 101 will operate every 10 minutes from Pool Meadow bus station directly to the stadium, with the first bus departing at 17:45.

The £5 Coventry Matchdaysaver is available on any National Express Coventry bus from 4 hours before the kick off. The ticket allows you to travel on any National Express Coventry bus and the 900 between Meriden and Coventry. For Sky Blues fans under the age of 15 there is also the junior Coventry matchdaysaver for £3.50.

In addition to the dedicated 101 service other National Express Coventry buses serve the RICOH Arena, services 4 and 5 stop at the subway by the RICOH Arena and the 20, 20A and 20E stop close by on Foleshill Road.

Wed, 03 Sep 2014

99 bus refreshed as service marks 80,000 passenger journeys

Today marks the second anniversary of the revamped 99 bus route, which links Tilbury Town railway station with Tilbury Riverside in Essex. The service is managed by c2c and operated by local bus company Ensignbus.

The new 99 service was launched in September 2012, with the introduction of a wheelchair-accessible bus and an extension of the route to serve Tilbury ASDA.

The 99 bus runs every 20-30 minutes on weekdays and has proved very popular with local residents, with 80,000 passenger journeys now made on the service in the past two years.

To mark the anniversary, a new dedicated vehicle has now been put into operation on the 99 route, which will improve passenger comfort further and provide a better environment for those using the service.

Phil Sullivan, Planning Manager at National Express train operator c2c, said: “Since we made the original improvements to the 99 bus service, it has carried over 80,000 people, completed over 16,500 circuits of the route and has covered more than 82,000 miles.”

“The route has a dedicated bus and a dedicated driver, meaning this service really is at the heart of the local community and we know many people rely on the 99 route. We believe these latest improvements will ensure the 99 remains popular with our customers.”

Fri, 29 Aug 2014

Local cub pack puts rail safety in the picture

Cubs have designed new posters for promoting railway safety which are now being displayed across the c2c network. 

National Express train operator c2c and cubs from Thurrock Thameside Orion Scouts teamed up in a competition to design the best safety poster. Their designs were then judged by c2c’s local station managers and the company’s marketing team. 

The two winners were George England and Molly Perry. Their winning designs have now been professionally printed, and are being displayed at stations across the c2c route. 

As a reward for their efforts, the entire pack of 40 cubs and scouts had a free day out on c2c. Their tour included a trip behind the scenes at c2c’s Shoeburyness depot, and the experience of riding on a train while it went through the depot’s train wash system. 

c2c Station Manager Julie Davis said: “When we talked to the cubs about the importance of acting safety on the railway, you could tell they were taking it all on board. We thought their poster designs were all brilliant, and it was really hard to pick the winners. Because these designs are so unique, we think they will really stand out from the crowd. That means even more people will notice these important safety messages.”

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